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Quality Manager

Posting Reference
Houston, TX, USA
Full Time
Job Category

This position supports quality at the component repair workshop sites in Houston and reports directly to the Director of Quality. The Site Quality Leader leads the implementation and execution of the Quality program at the business site. The role plans, coordinates and delivers the overall Quality program for the site including implementation of the EthosEnergy Quality System, Compliance with Regulations and Standards, resolution of product and service quality issues for customer projects, and coordinates with the workshop sites to drive continuous improvement of operating processes needed to ensure product and service quality.

Job Responsibilities

  • Essential Duties & Responsibilities Tools, Processes, KPIs, Process Improvement
  • Ensures product, services, and process Quality tools are implemented (this includes defect reporting processes, cost of quality measures, calibration, etc.).
  • Collects, monitors, and analyzes quality measures / KPIs; conducts periodic (annually at a minimum) Quality Management Review inclusive of all relevant functions.
  • Prioritizes opportunities for performance improvement and lead those initiatives to completion. Customer Requirement Flow-down
  • Participate in customer requirements flow-down and ITO/OTR Handover and provide Quality inputs in planning of jobs (for sites where this is applicable).
  • Review customer / project documents (bids, proposals) and identify quality requirements.
  • Completes pre-job checklist to ensure all customer requirements are understood and can be met. Customer Complaints, NCRs, RCAs- Problem Solving
  • Investigate customer complaints and internal non-conformances.
  • Lead cross-functional RCAs, track completion of corrective and preventative actions. QMS
  • Collaborates with Quality, HSE, Operations, and support functions to standardize the Quality Management System aligned with appropriate quality system policies and procedures in the site.
  • Write, revise, and implement local work instructions that align with EthosEnergy QMS documentation for approval by operations and Director of Quality.
  • Ensure that QMS processes and procedures meet the requirement of statutory system and ISO requirements.
  • Ensure that shop floor procedures, documentation and manuals are kept up to date.
  • Train personnel in Quality and Operator processes and procedures. Audits
  • Serve as a liaison with regulatory authorities, customers, and external auditors.
  • Ensure cross-functional audit team identified and trained.
  • Lead cross functional internal audits to verify adherence to QMS; identify actions, owners, completion dates; track completion of corrective and preventative actions. Managing on Floor – Inspections, Gage calibration
  • Defines and implements inspection processes required by contract and Ethos Energy quality program.
  • Ensures gage calibration performed effectively, either internally or via a third party, according to the quality management system requirements. Conduct periodic audits on gage calibration.
  • Executes post-job checklist to ensure all customer requirements have been completed prior to ship. Leadership
  • Provides leadership for Quality Control Inspectors and NDE personnel.
  • Responsible for monitoring and controlling on time completion of quality activities within budget.
  • Role model behavior in accountability for Quality.

Required Skills / Knowledge

  • Formal training in one or more root cause analysis methodologies.
  • Solid organization, problem-solving, decision-making, judgment, leadership, and team-oriented skills are essential to manage multiple projects.
  • Good communication skills to liaise with quality and cross functional counterparts to address quality related matters.
  • Demonstrated report-writing skills.
  • Ability to coordinate with customers and third-party inspectors.
  • Solids knowledge in the use of Microsoft suite of office software applications (Word, Excel, Power Point, and Outlook).
  • Ability to read, write, speak, and understand English.


  • Knowledge of power producing system component or accessories environment
  • Strong knowledge of ISO 9001-2015 or AS 9100 Quality Systems
  • Minimum 5 years of experience in years as a Quality Leader in an equipment services or manufacturing shop environment.
  • Minimum 3 years prior experience as a site Quality Leader
  • Minimum 3 years prior experience in welding fabrication and NDT methods.
  • Minimum of 5 years of experience in an ISO 9001- 2015 compliant quality management system.
  • Minimum 3 years prior experience in auditing basics and basic understanding of root cause analysis process and techniques.

Education Requirements

  • Bachelor’s degree in Science

Physical Requirements

  • Wear designated PPE while on the shop floor or other locations which require PPE.
  • Ability to:
  • Stand on shop floor or Supplier site for minimum 6 hours per day.
  • Lift minimum of 25 pounds
  • Climb stairs and ladders frequently.
  • Stand, squat, and crawl to reach various pieces of equipment.
  • Sit at desk for minimum 8 hours per day.
  • Experience potential exposure to airborne dust, fumes, and gases generated from fabrication activities.
  • Position may require travel 25% of the time (for Supplier Qualifications)
  • Position requires employee to drive to supplier site up to 50% of the time (for Supplier audits/visits)
  • ASNT vision requirements
  • Must have visual acuity in at least one eye capable of reading the Jaeger J1 test chart, or equivalent, at a distance of not less than 30.5 cm (12in.).
  • Must be able to differentiate between the colors used in the NDT method(s) for which certification is required.
  • Must be able to communicate and respond to coworkers, suppliers, customers, and emergency cues/alarms, in person and on the telephone, including use of mobile devices

EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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