Field Service Excellence Leader

Job Responsibilities

• Develop and execute a vision for the field service operations, including identifying areas for improvement and implementing best practices and technologies.
• Develop and maintain a comprehensive quality assurance program that meets industry standards and regulatory requirements.
• Lead the implementation and management of the quality assurance program, including processes, procedures, and tools.
• Lead process and procedure development in FastField (Ethos Quality & Data Sheet System)
• Lead front end improvement to avoid rework and improve customer satisfaction
• Monitor quality metrics and provide regular reports on program performance to senior management.
• Collaborate with cross-functional teams, including engineering, manufacturing, and product management, to ensure that quality considerations are integrated into product development processes.
• Conduct regular internal audits to ensure compliance with quality standards and procedures
• Drive implementation of Fastfield technical forms dispatch and program management
• Provide training on use of data sheets and Fastfield application to Field Engineers
• Technical publications development and document control
• Perform job walks to support estimating of new projects as required
• Support project schedule and estimate development as required
• Evaluate Field Service and Project Management procedures and work instructions developed by others to assess adherence to industry standards, regulatory requirements and EthosEnergy quality standards.
• Coach and assist Project Managers in developing event specific Quality Management Plans.
• Collaborate with the Global QMS Leader to provide leadership and guidance to the FS and PM team to establish and build out a QMS System.
• Work closely with cross-functional teams and stakeholders to identify and prioritize initiatives to optimize field service delivery
• Analyze data and metrics to measure the performance of the field service operations and identify areas for improvement
• Develop and maintain strong relationships with key stakeholders to ensure alignment with their needs and requirements
• Implement processes and tools to improve the efficiency and quality of field service delivery, including reducing waste and downtime

Required Skills / Knowledge

• 5-10 years years of experience in field service operations or a related field, with a proven track record of improving efficiency and customer satisfaction
• Strong technical and leadership skills, with the ability to analyze data and drive change
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
• Strong problem-solving skills, with the ability to identify and prioritize initiatives to optimize field service delivery

Experience

• - Passionate about improving field service operations and delivering exceptional customer service - Proactive and solution-oriented, with a focus on continuous improvement and innovation - Strong attention to detail and ability to work under pressure and meet tight deadlines - Collaborative and team-oriented, with the ability to build strong relationships with cross-functional teams and stakeholders. - Demonstrates honest, respectful, and trustworthy behaviors when engaging with others, internally and externally, whether direct reports or in other organizations, with unquestionable integrity, credibility, and character.

Education Requirements

• Bachelor's degree in engineering, business, or a related field

Physical Requirements

• None #LI-Remote