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Field Service Excellence Leader

Posting Reference
Remote, Remote, USA
Full Time
Job Category
Field Service

The Field Service Excellence Leader is a strategic role responsible for driving improvements in field service operations for the organization. This individual will work closely with cross-functional teams to analyze data, implement best practices and technologies, and develop and execute a vision for the field service operations. The goal of this role is to enhance the efficiency and quality of field service operations, while overseeing and constructing internal programs and tools that will establish standardization and adherence to company policy and regulations. This role reports to the Director of Central Services – Western Hemisphere.

Job Responsibilities

  • Develop and execute a vision for the field service operations, including identifying areas for improvement and implementing best practices and technologies.
  • Develop and maintain a comprehensive quality assurance program that meets industry standards and regulatory requirements.
  • Lead the implementation and management of the quality assurance program, including processes, procedures, and tools.
  • Lead process and procedure development in FastField (Ethos Quality & Data Sheet System)
  • Lead front end improvement to avoid rework and improve customer satisfaction
  • Monitor quality metrics and provide regular reports on program performance to senior management.
  • Collaborate with cross-functional teams, including engineering, manufacturing, and product management, to ensure that quality considerations are integrated into product development processes.
  • Conduct regular internal audits to ensure compliance with quality standards and procedures
  • Drive implementation of Fastfield technical forms dispatch and program management
  • Provide training on use of data sheets and Fastfield application to Field Engineers
  • Technical publications development and document control
  • Perform job walks to support estimating of new projects as required
  • Support project schedule and estimate development as required
  • Evaluate Field Service and Project Management procedures and work instructions developed by others to assess adherence to industry standards, regulatory requirements and EthosEnergy quality standards.
  • Coach and assist Project Managers in developing event specific Quality Management Plans.
  • Collaborate with the Global QMS Leader to provide leadership and guidance to the FS and PM team to establish and build out a QMS System.
  • Work closely with cross-functional teams and stakeholders to identify and prioritize initiatives to optimize field service delivery
  • Analyze data and metrics to measure the performance of the field service operations and identify areas for improvement
  • Develop and maintain strong relationships with key stakeholders to ensure alignment with their needs and requirements
  • Implement processes and tools to improve the efficiency and quality of field service delivery, including reducing waste and downtime

Required Skills / Knowledge

  • 5-10 years years of experience in field service operations or a related field, with a proven track record of improving efficiency and customer satisfaction
  • Strong technical and leadership skills, with the ability to analyze data and drive change
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
  • Strong problem-solving skills, with the ability to identify and prioritize initiatives to optimize field service delivery


  • - Passionate about improving field service operations and delivering exceptional customer service - Proactive and solution-oriented, with a focus on continuous improvement and innovation - Strong attention to detail and ability to work under pressure and meet tight deadlines - Collaborative and team-oriented, with the ability to build strong relationships with cross-functional teams and stakeholders. - Demonstrates honest, respectful, and trustworthy behaviors when engaging with others, internally and externally, whether direct reports or in other organizations, with unquestionable integrity, credibility, and character.

Education Requirements

  • Bachelor's degree in engineering, business, or a related field

Physical Requirements

  • None #LI-Remote

EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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